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No. 1160Problem statementMobility and logistics

Enhancing Rail Madad with Al-powered Complaint Management

Source

Source summary

Extend Rail Madad with AI-assisted complaint handling, including submissions consisting only of photos, video or audio. Classify and prioritise complaints, extract text and metadata, collect missing information through a chatbot, acknowledge users and route cases to the responsible department. Analyse recurring issues for maintenance and dynamically allocate resources. Include staff training support and evaluate complaint-detection accuracy, registration/resolution speed, satisfaction and scalability while integrating with the existing platform.