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No. 271Problem statementPublic services

Develop an AI/ML-driven system for topic clustering/modelling to enable auto-categorisation of received grievance reports for sharing of the same with last-mile officers concerned.

Source

Source summary

Use AI/ML topic clustering to categorise citizen grievances and route them to the relevant last-mile officers. The source also allows mechanisms to share reports with registered officials and monitor their progress, not just a classifier detached from the redressal workflow.